Chez Magnetrol nous fournissons à nos clients une offre globale de service qui augmente l’efficacité de vos instruments, réduits les coûts d’immobilisation et optimise le retour sur investissement.
En sous-traitant la maintenance à notre équipe SAV expérimentée, vous pouvez réduire les coûts et augmenter la fiabilité de votre installation.
Notre personnel SAV a une large expertise produits et industrielles. Avoir des contacts quotidiens avec nos clients nous donne une vision unique des problèmes et défis, nous permettant d’avoir la solution optimale pour votre application.
Global coverage and local presence.
Our field service team exists out of qualified, experienced engineers and technical personnel. They are trained to provide you with worldwide field support that is global in scope yet local in its implementation.
Besides their application and industry expertise, they are also true experts in our device technologies and have the necessary qualifications (Offshore, VCA,…) and are determined to help you out.
Our Service program offers:
- Commissioning & startup assistance
- Periodic health check / Validation services
- Site surveys
Training – an investment in the future of your business
Detailed, technical training delivered to your team at your site, a location of your choice or at a Magnetrol facility. Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications. Covering technology insights, configuration, diagnostics and troubleshooting both through classroom and hands-on workshop using real-world demo equipment. The training is interactive and tailored to your needs, both from a content as well as from a timing point-of-view.
A standard training session exists out of:
- Principle of operation
- Comparison with other level techniques
- Importance of probe selection
- Importance of being ‘overfill safe’
- Interface measurement
- Latest advances
MAGNETROL specialists whenever and wherever needed
We are not just a manufacturer and supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs.
Our dynamic, searchable database allows our service reps around the world to help with your questions and concerns.
Our Magnetrol technical experts will assist you with:
- Initiating spare parts order on an emergency basis
How can you reach us? In many cases, issues can be quickly resolved over the phone, e-mail or through an online meeting.
Contact your Magnetrol service or sales representative.
Or fill in this form and a Magnetrol expert will contact you shortly.
To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal. If you believe that one of your devices is not working optimally, or you just want to have a functional check or a root-cause analysis of the device, please do not hesitate to contact us. And, of course, we are also at your service in teh event a recalibration or a modification of your instrument is required.
Contact our Tech Support team prior to returning a unit. They will help determine the necessary steps for service.
Contact your local sales or service representative with specific requests.