At Magnetrol, we provide our customer with a global service offer that increases your instrument productivity, reduces the cost of ownership and maximizes the ROI.
By outsourcing maintenance to our experienced Service team, you can minimize costs, increase operational stability and focus on your main activities.
The process instruments our customers depend upon rapidly evolve. They grow more complex as they become more advanced, and are increasingly subject to new safety and environmental requirements.
Our in-house technical support personnel have wide product and industry related expertise. Having everyday contact with our customers gives us unique insights into issues and challenges, enabling us to provide you the optimal solution for your application.
Field Service - Global coverage and local presence
Our field service team exists out of qualified, experienced engineers and technical personnel. They are trained to provide you with worldwide field support that is global in scope yet local in its implementation.
Besides their application and industry expertise, they are also true experts in our device technologies, have the necessary qualifications (Offshore, VCA,…) and are determined to help you out.
All our service reps have access to our online database, this allows them to securely gather, input and exchange information through this interactive, up-to-date knowledge resource. Putting customer status, service history, installation, operation and application information at our fingertips gives our service technicians the ability to process your service needs faster and with pinpoint accuracy.
Our Service program offers:
- Commissioning & startup assistance
- Periodic health check / Validation services
- Site surveys
Training – an investment in the future of your business
Detailed, technical training delivered to your team at your site, a location of your choice or at a Magnetrol facility. Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications. Covering technology insights, configuration, diagnostics and troubleshooting both through classroom and hands-on workshop using real-world demo equipment. The training is interactive and tailored to your needs, both from a content as well as from a timing point-of-view.
Popular training packages are:
- Guided Wave Radar
- Displacer Transmitter
- Thermal Mass Flow
Tech Support - MAGNETROL specialists whenever and wherever needed
We are not just a manufacturer and supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs.
Our dynamic, searchable database allows our service reps around the world to help with your questions and concerns.
Our Magnetrol technical experts will assist you with:
- Initiating spare parts order on an emergency basis
How can you reach us? In many cases, issues can be quickly resolved over the phone, e-mail or through an online meeting.
Contact your Magnetrol service or sales representative.
Or fill in this form and a Magnetrol expert will contact you shortly.
RMA - MAGNETROL Repair service
To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal.
If you believe that one of your devices is not working optimally, or you just want to have a functional check or a root-cause analysis of the device - the best means available to make sure a particular problem won’t reoccur in the futuredevice, please do not hesitate to contact us. And, of course, we are also at your service in the event a recalibration or a modification of your instrument is required.
Contact our Tech Support team prior to returning a unit. They will help determine the necessary steps for service.